Custom Dept FAQs

The custom departments of MAKE have all been moved to our new MAKE Studio / Fulfillment Centre located at 1420 Frances Street in East Vancouver. 

Please note: All custom department visits must have a booked appointment with our Concierge Desk in advance, in order for the departments to allocate enough time to assist you with the customization process and place an order to ensure that everything is as accurate as possible.

(You do not need an appointment to pick up completed orders from our store - just come by during our store hours after you have been informed by our staff that your order is ready for pick-up!)


For CUSTOM PRODUCTS, shipping times are in addition to production times.

The Concierge Desk is open 7 days a week for reserved appointments. Please book ahead. Email us to reserve your time: concierge@makevancouver.com

> Click here for info on our custom VOLUME offerings

Custom Embroidery at MAKE

EMBROIDERY INFO

  • Please contact the embroidery department to book an appointment.
  • Turnaround time now ranges from 2-3 business days
  • For CUSTOM PRODUCTS, shipping times are in addition to production times.
  • The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
  • No same day service available
  • Please contact the embroidery department if you need your project completed sooner. NOTE: A rush fee may apply. 
  • Pick ups available at Granville Island
  • Drop offs available at Granville Island
  • Pick ups available at the MAKE Studio (1420 Frances St) by special request only - Monday to Friday from 9am to 5pm
  • More information on Embroidery at MAKE
  • Start a custom online Embroidery project
  • Questions? Quote requests? Email the embroidery department 

Custom Engraving at MAKE

    ENGRAVING INFO

    • Please contact our Concierge Desk to book an appointment.
    • We are currently not accepting individual items that are not bought in our store for engraving.
    • Our minimum for "client supplied items" is 12. We are currently not engraving single items supplied by the customer.
    • If you have 12 items you would like engraved, please email the Engraving department directly with a photo of the items you would like engraved and we will get back to you with a quote.
    • Turnaround time is 5 to 7 business days
    • For CUSTOM PRODUCTS, shipping times are in addition to production times.
    • The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
    • No same day service available
    • Pick ups available at Granville Island
    • Drop offs available at Granville Island
    • Pick ups available at the MAKE Studio (1420 Frances St) by special request only - Monday to Friday from 9am to 5pm
    • More information on Engraving at MAKE
    • Start a custom online Engraving project

    Custom Printing at MAKE

    PRINTING & SUBLIMATING INFO

    • Please contact our Concierge Desk to book an appointment.
    • Turn around times are 2-3 business days 
    • For CUSTOM PRODUCTS, shipping times are in addition to production times.
    • The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
    • No same day service available
    • Please contact our Concierge Desk if you need your project completed sooner. NOTE: A rush fee may apply
    • Questions? Quote requests? Email the Printing department
    • Pick ups available at Granville Island
    • Drop offs available at Granville Island
    • Pick ups available at the MAKE Studio (1420 Frances St) by special request only - Monday to Friday from 9am to 5pm
    • Email to book an appointment for an in-person consultation with our Concierge Desk
    • More information on Printing at MAKE
    • Start a custom online Printing project

    All Over printed t-shirt by MAKE

    Visit us on Granville Island

    Visit us at the MAKE Studio / Fulfillment Centre