Shipping

CUSTOM ORDERS

  • Please note that for CUSTOM PRODUCTS, shipping times are in addition to production times.
  • For our most up to date production times, please see our Custom Department FAQ page.

FREE SHIPPING

  • MAKE offers FREE SHIPPING on retail web orders over $99 shipping to Canadian provinces
  • Regular shipping rates apply for Nunavut
  • Shipping rates will be calculated at check out and apply to online retail orders only.  Free shipping does not apply to volume or corporate orders even if they are ordered online.
  • If you are inquiring about shipping volume and corporate orders, we will provide a custom quote > email askus@makevancouver.com

    SIDE DOOR "CURBSIDE" & IN-STORE PICKUP

    • MAKE offers FREE "Curbside" or "Side Door" pick up for locals.
    • Side door pickups will be available 7 days a week. Knock when you arrive at the door (look for the garlands and "Curbside Pickup" signs) and one of our elves will get you your package with physical distancing measures in place.
    • Online orders can also be picked up in-store or MAKE Gastown
    • Please visit MAKE Gastown's website for their current hours
    • Read more about our CURBSIDE PICKUP
    • Abandoned Orders: If you fail to pick up your order within a reasonable time frame, your order is subject to our Abandoned Order Policy. We notify via email when orders are ready for pick up, we will re-notify once before the 60 day pick up period expires.

      All orders except those containing custom embroidery: If you do not pick up your order within 60 days from when we notify you your order is ready for pick up, we will consider your order abandoned. Your order will be refunded minus a 20% restocking fee. If the item purchased is listed as a limited time offer, part of a fundraising campaign, on sale, or a holiday item, you will not receive a refund and the order will be donated.

      Orders containing custom embroidery: If you do not pick up your custom order within 60 days from when we notify you your order is ready for pick up, we will consider your order abandoned. You will not receive a refund and the order will be donated.

        INTERNATIONAL SHIPPING

        • Yes, we can ship internationally - regular rates available. Shipping rates will be calculated at check out.